Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

payment clearance

Michelle Mar 03, 2013 08:54PM PST

When is the email link sent to the client from CraftHub? Do you wait for some confirmation from paypal that funds have been Payed and Received before you send the link out to clients?

Up -8 rated Down
Ryan Hatfield May 20, 2013 03:58PM PDT CraftHub Agent
Your client will receive an e-mail regardless of what their payment type is immediately after purchase. If your customer has not yet paid for their order they will not be able to log in, instead they get an error message saying that their payment has not yet been confirmed. Once you mark the order as paid in your Etsy "sold orders" your customer will be able to log in.

This question has received the maximum number of answers.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found