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how to upload new listing

Lynne Sep 22, 2014 10:34AM PDT

I am trying out Crafthub for the first time. What I dont understand is this. I have uploaded my files and now want to attach them to a product in my Etsy shop. I assume that I can only access products which are currently active in my Etsy shop. However in order for an item to be active in Etsy I have to upload a digital file or it wont even save as draft. So do I have to add a file to Etsy listing then delete it after I have attacheed it via crafthub or have I got it wrong?
Any advice would be appreciated. Lynne

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Ryan Hatfield Sep 23, 2014 03:35AM PDT CraftHub Agent
List the product as a physical item rather than a digital item and then Etsy will not require that you upload a file to them.
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Nikki Jun 07, 2016 01:23AM PDT
When I do the above, Esty wants me to calculate weight and shipping. When I link to Craft Hub does that cancel the shipping off the listing?
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Ryan Hatfield Jun 07, 2016 01:24AM PDT CraftHub Agent
That should only be necessary if you are using calculated shipping. You should be able to use flat rate/free shipping.
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Robin Dec 15, 2016 03:44AM PST
A good way is to just upload a text file to let your customers know that the download will be on it's way. It's easy and the product still stays in the digital file category.

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